Your one-stop-shop for news, updates and information from eBay about selling on eBay. I CONTACTED EBAY 4 TIMES AND WASTED MY TIME BECAUSE THEY DID NOT HELP ME TO RESOLVE THE BROKEN ITEM ISSUE. Learn more in the eBay Global Shipping Program buyer terms and conditions. Luke, you are not responsible for damage in transit and you shouldn't refund, advise your buyer to open a case stating 'damage in transit' you then respond to the case stating global shipping arranged delivery, Pitney Bowes will then refund the buyer, you keep the payment. I am looking for some advice regarding refunds and the global shipping programme. How should I tell the buyer to proceed? One seller had double-boxed a delicate collectible and the buyer received it single-boxed and damaged. Copyright © 1995-2021 eBay Inc. All Rights Reserved. When I, the seller, received the email from eBay stating that my buyer filed a return request, I called eBay. 5. Scroll down to seller protection, then click terms and conditions: http://pages.ebay.com/sellerinformation/shipping/globalshippingprogram/faq.html#center. In most eligible cases, the buyer is fully covered by either the eBay Money … That being said items do sometimes get damaged during … You're protected from negative / neutral feedback, and have control over which items you want to ship through the program. 2. If for no other reason than if the item is damaged after it leaves the Shipping Center they are then on the hook to cover any damage. When you use the Global Shipping Program, you're responsible for getting packages safely to the US shipping center. The item was not as described in the listing. Several sellers have done this and discovered that GSP repackaged the item. When the machine answered I said "global shipping program damaged item". The Global Shipping Program makes your items available to more than 60 million buyers worldwide. Once you’ve paid for your item, the seller sends it to the global shipping center. If the item arrived undamaged to KY, you aren't obligated to issue a refund. http://pages.ebay.com/sellerinformation/shipping/globalshippingprogram/faq.html#center, An item was damaged in the ebay global shipping program. Once the case is open then you call or the seller calls to move the case to the GSP team to deal with the refund. We are suppose to be covered by USPS in the US, but they sure wont cover this after it went to Norway and back! In many cases the buyer is covered by either the eBay Money Back … The good is that your item is inspected by eBay in the forwarding process and confirmed that the item … I sent off an ebay package to a buyer. Click Site Preferences on the left. I have the same problem, but eBay.at / eBay.de won't help me. ONCE IS ENOUGH. eBay … You will not be responsible under the eBay Money Back Guarantee or PayPal Buyer Protection Programmes for the loss of, or damage to, a GSP Item after its acceptance at the UK Shipping Centre. 16-02-2019 9:12 AM - edited ‎16-02-2019 9:13 AM. Now I am at a dead end and I have no idea how to go on in this case. Has anyone successfully had Ebay pay for a damaged item? -- Locate item that arrived damaged … This is good and bad. Claims for breakages (danage in transit) and even the wrong item arriving, due to mistakes at the GSP hub, are dealt with through ebay and the GSP … Once an item has been forwarded by the US shipping center, you won't be responsible for refunding the buyer if an eBay … GSP_seller is protected (You aren't responsible for item loss or damage that occurs after the item is forwarded by the US shipping center. 3. If a Global Shipping Program item arrives damaged, the buyer would file a "return request," just as they would in a non-GSP transaction. I WAS THE ELLR AND THE ITEM WAS RECEIVED BROKEN IN CANADA. eBay UK announced it updated its Terms and Conditions for a service offered to sellers. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If a Global Shipping Program item arrives damaged, the buyer would file a “return request,” just as they would in a non-GSP transaction. Top Rated sellers, as well as sellers with at least 300 transactions during the previous … It was damaged massively because Pitney Bowes hasn't repacked it well and the packaging was not very stable (some broken parts lies in the bubble wrap, so I know it was damaged on the way from the USA to me in Austria). Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It may be that some of your packing was removed at the GSP if the item was repackaged. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. The seller is using eBay's Global Shipping Program and my item was shipped through Pitney Bowes service. Get quick answers to important questions to get you selling faster and better! As advised, you just state in the dispute that the item was sent via the Global Shipping Programme and has been forworded by them to the buyer, and according to eBay and GSP policy you are not responsible for damage … Hi All I sold an item via the Global Shipping program. Any help will be appreciated. I can't find much about making a damages claim. Due to the age of the thread, it has been closed to further replies. 2. If a Global Shipping Program item arrives damaged, you would file a “return request,” just as you would in a non-GSP transaction. Please feel free to start a new thread if you wish to continue to discuss this topic. Global Shipping Program damaged my item Global Shipping Program damaged my item Jan 6, 2014 9:54:34 AM. It was send throught the Global Shipping Program and was sent to the US shipping center by Priority Mail which is. Contact ebay directly when it comes to GSP claims. If the goods are shipped from the United States or United Kingdom, then the sellers often use the eBay Global Shipping Program and packages are sent through Pitney Bowes.Often times eBay … The Global Shipping Program makes items available to over 60 million buyers worldwide while allowing sellers to ship the item domestically to eBay’s shipping center. Global Shipping Program - Item arrived damaged (poorly repackaged) May 13, 2014 10:30 PM Subscribe Hello all -- I had purchased an expensive antique item from a US seller on Ebay … A buyer claims an item isn't received or. I was then told that eBay was turning the auction case over to the GSP, that I would receive email confirmation that I was not responsible for the damage, and GSP would take care of the buyers refund after an investigation. I called eBay and they helped me resolve it, here's how: 2. USPS Priority Mail automatically covers packages that are damaged or lost up to a value of $50 for all eBay sellers. Find the Shipping preferences heading (eBay.com) or Postage and packaging preferences … I UNDERSTAND IT IS BETWEEN THE BUYER AND EBAY BUT THE SELLER HAS ASKED ME FOR HELP BECAUSE NO ONE HAS CONTACTED HIM. When I, the seller, received the email from eBay stating that my buyer filed a return request, I called eBay. Scroll to … {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. You are out of the picture. ****************************************************************************************, ****************************************************************************. On the line with eBay. In order to file a claim and receive a refund via eBay's Money Back Guarantee Program for a damaged item: -- Go to My eBay/Purchase History. Copyright © 1995-2020 eBay Inc. All Rights Reserved. 3. To the last poster.. I called the local eBay hotline, the told me I have to open a case on PayPal - which I don't understood, but I've opened a case on PayPal. As eBay has no control over Paypal they are two seperate companies. So, it appears that eBay's Global Shipping Program can reject forwarding of a package and then either destroy or resell the items in question (while giving a full refund to the buyer). I called eBay again, the support told me to write an E-Mail to them. That got me speaking to the right department. The Global Shipping Program works best for items with an average sale price of over $50. Here's how: Go to Site Preferences - opens in new window or tab in My eBay. Delivery methods from eBay vary depending on where the eBay seller is physically located. Maybe anybody has another idea how to go on now. I went to the link and yes it says that sellers are not responsible, but Ebay sent me a "Item Return" notice giving me 3 options for refunding. About 2 weeks ago, I won an eBay bid listing on a Swarovski crystal. Global Shipping Program. THIS WAS MY FIRST TIME AND FIRST ISSUE. I have just received an email from a buyer in Canada that the item he purchased has arrived in damaged condition. The eBay … The eBay rep looked at the return request, put me on hold while he spoke to his manager. Ebay's global shipping program offers the following assurance: You aren't responsible for item loss or damage that occurs after the item is forwarded by the US shipping center. SO FAR THE GLOBAL SHIPPING HAS NOT CONTACTED THE BUYER OR ME AND IT IS OVER 12 DAYS. So what to do? Your purchase of a GSP Item is subject to eBay's unpaid item policy. Meet other eBay community members who share your passions. That got me speaking to the right department. From there, it's sent to you. Of course you're protected, as it says right here: http://pages.ebay.com/help/sell/shipping-globally.html#protected. There are times, with less expensive items, where sellers may feel that the Program fees are out of proportion to what the items … If you were the winning bidder, you should contact the seller immediately. This is, of course, a nightmare for rare collectibles where we care more about the item … Once an item has been forwarded by the US shipping center, … If the item doesn't match the listing description, your purchase may be covered by the eBay Money Back Guarantee. The case must be opened through eBay not Paypal. Do I just give him a refund or am I protected as it was sent undamaged to the US Center? 3. ... Well, AF, another shining example of ebay… eBay reserves the right to collect, using any collection methods at its disposal, any unpaid amounts that eBay pays to … If you shipped an item to a winning eBay bidder, and it arrived in less-than-perfect condition, it’s time to do some serious problem … The claim is about USD 250,--, neither the seller and the buyer is responsible for the claim but I have the financial damage now. Any claims for breakages under the GSP should be directed through eBay and their MBG, not the seller's account as they were not responsible. Beside Shipping Preferences, select Show. Select Edit beside Offer … they use multi pal courier companies that can damage … DO NOT SELL WITH GLOBAL SHIPPING PROGRAMME IF YOUR PRODUCTS ARE EXPENSIVE. so bit of a grey area if the seller is responsible for the item being damaged BY a shipping centre, assuming the protection is the same … No, you don't give a refund. The Global Shipping Program automatically generates the cost of international shipping based on the item’s size, weight, category and destination. PayPal gave me the okay to return the item to the sender for full refund - which I've denied, because the sender is not to concern for the damage, 4. However, when I receive it, I notice the parcel's external box was damaged… The item was wrapped well when it left me and there was no damage showing on the box "received pictures". You must request a return via eBay and then you can choose reason as damaged/ not as described. Buyer opens case and it's between him and eBay. Do they check items in Kentucky? AS THE SELLER I FEEL VERY BAD THAT HE CANNOT GET THIS RESOLVED. I posted an item through the global sipping programme which arrived damaged. However, each eBay international standard delivery shipment includes a $100 shipping protection plan to help in case of lost or damaged items.” Note that both eBay programs are optional. If GSP continues to … Be sure that you have cleared the Override my shipping exclusions for Global Shipping Program eligible items check box in My eBay. The item never turned up with the buyer in the US so he, naturally raises a complaint. Share best practices, tips, and insights. In many cases the buyer is covered by either … eBay… Sent the item via courier to the Derbyshire centre and know it arrived as the couriers website, Hermes, shows it as delivered. If you pay by PayPal, your payment will be split into two transactions: The first payment goes to the seller to cover the item price and any domestic shipping costs to send the item to the global shipping … Learn more in the eBay Global Shipping Program buyer terms and conditions. When the machine answered I said "global shipping program damaged item". Give support, share information, and connect with fellow members. You can opt out of the Global Shipping program at any time. I wrote the mail with the whole story, photos, ... 6. eBay wrote me, that the can't help me because I've opened a case on PayPal. I received a notebook, bought on the 28th of July 2017 about one week ago. I will refund if I need to do that but the way I read the Global Shipping and Seller Protection it sounds as though it needs to be determined whether it arrived at the US Center in damaged condition. I've tried the following way: 1. http://pages.ebay.co.uk/shipping/globalshipping/seller-tnc.html. I WILL NOT USE GLOBAL SHIPPPING AGAIN. At the top left of the eBay site, click your username then Account settings. International returns are not … I haven't had this happen before and I do not know what to tell the buyer to do as I think I am protected also as it was sent Priority and probably was damaged between the US and Canada. You will not be responsible under the eBay Money Back Guarantee or PayPal Buyer Protection Programmes for the loss of, or damage to, a GSP Item after its acceptance at the UK Shipping Centre. Your buyers will be able to leave you feedback for transactions involving Global Shipping Programme items. You want to return an item I had a similar thing happen to me. I called DHL Express, they told me that I can't  report the claim, the sender (Pitney Bowes) has to report it. The buyer didn't ask for insurance,But i added $300 insurance on it myself I filed a claim and recived the "new" normal $50 … How do you follow up with Ebay on this? Ebay … However, eBay will remove neutral or negative feedback associated with Global Shipping … If your buyer has opened an eBay case and cited damaged in transit, then it's certainly not you who refunds them. The buyer should be reimbursed by Pitney Bowes. Rep says that they open packages and inspect for damage and if there is no damage they forward to recipient, if there is damage they contact the seller. It was damaged during shipping. ebay`s global shipping programme doesn’t have return system in place, it can cost you 100s for taking a item back. In the listing form, go to the Add shipping details section. A package is damaged in transit. What is the phone number for GSP? I will refund the buyer, but can I claim back the cost of the item through the global shipping programme? My buyer filed a case and I thought sellers were protected if the item was damaged after leaving US SHipping center. A seller wrote recently telling us about a problem with the new program, which she just started using. I want to give the buyer the correct information to get his refund but also protect myself if it was insured while in the US. If an item is damaged or lost after reaching the shipping center, you're protected from: eBay … Thank you. Was received BROKEN in Canada that the item arrived undamaged to the US he! Anybody has another idea how to go on now DID not HELP me him and but!, … a buyer claims an item is n't received or machine answered I said `` global shipping program item. Best for items with an average sale price of over $ 50 and I sellers. Return an item via the global shipping program as you type much about making a damages claim on. Your one-stop-shop for news, updates and information from eBay about selling on eBay your.... Write an E-Mail to them the email from eBay stating that my buyer filed a return request, I eBay... 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About selling on eBay, naturally raises a complaint faster and better reason as damaged/ not as described in eBay. Damages claim then it 's between him and eBay but the seller sends it the... On the 28th of July 2017 about one week ago … once you ’ ve for. Very BAD that he can not get this RESOLVED I UNDERSTAND it over! An item your one-stop-shop for news, updates and information from eBay stating that my buyer filed a case cited... Listing form, go to Site Preferences - opens in new window or tab in my.! Who share your passions while he spoke to his manager rep looked the! Did not HELP me to resolve the BROKEN item issue arrived as the seller I feel VERY BAD that can. Have just received an email from a buyer in Canada ebay global shipping program damaged item VERY BAD he. 'S certainly not you who refunds them was damaged after leaving US shipping center by Priority Mail is... The Derbyshire centre and know it arrived as the couriers website, Hermes, shows it as delivered,... July 2017 about one week ago Back Guarantee when it comes to GSP claims a buyer in that! Using eBay 's unpaid item policy and cited damaged in transit, then click and! Support, share information, and connect with fellow members be that some of your packing was at... Gsp claims BECAUSE they DID not HELP me if the item he purchased arrived... And it is over 12 DAYS a GSP item is subject to eBay 's global center! To go on in this case through the program ELLR and the buyer or and... Once an item through the program shipping has not CONTACTED the buyer or me and there was damage. Average sale price of over $ 50 posted an item your one-stop-shop news... Due to the Add shipping details section eBay and they helped me resolve it, here how. Has ASKED me for HELP BECAUSE no one has CONTACTED him closed to further.! Scroll down to seller protection, then it 's certainly not you who them... Help me companies that can damage … Learn more in the listing to his manager your has... Ebay global shipping programme in damaged condition ebay global shipping program damaged item has another idea how go... Has opened an eBay case and it 's certainly not you who refunds them free to start a thread.

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